OUR PROCESS

STEP 3 – RESPONSE BY RESPONDENT 

Upon receipt of the NOTICE OF DISPUTE AND STATEMENT OF CASE the RESPONDENT will be granted 3 (three) working days to respond to the allegations filed against him.   

If the RESPONDENT agrees to utilize the ADR UBUNTU platform to resolve the dispute through mediation, they will follow the directions provided in the email and/or SMS received to create and then log into their own profile.  

Once logged in the RESPONDENT shall be diverted to an information template where they will be requested to confirm and/or amend the information initially provided by the APPLICANT. Once finalized the RESPONDENT will then be positioned to respond to the dispute.  

Once the RESPONDENT files his response a STATEMENT OF RESPONSE will be sent to the APPLICANT via email and/SMS. 

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